Infant Botulism Outbreak: CDPH has a Public Hotline to Answer Questions

In response to the ongoing infant botulism outbreak linked to ByHeart infant formula, CDPH launched a public hotline to answer questions and provide guidance.

The hotline is now open after the Thanksgiving holiday. If you have questions, call 1-833-398-2022, toll-free 7 days a week, 7 a.m. – 8 p.m. PT.

Parents and caregivers

• If you have questions, e-mail IBOHotline@cdph.ca.gov. Emails will be answered daily.
• The Infant Botulism Hotline (1-833-398-2022)​ is available toll-free 7 days a week, 7 a.m.–8 p.m. Pacific Time (PT).

​The Infant Botulism Treatment and Prevention Program (IBTPP) is currently receiving a high volume of calls and emails.

If your baby has trouble feeding, shows signs of muscle weakness, seems “floppy” or constipated, talk to your pediatrician right away. Infant Botulism Treatment and Prevention Program

Trained staff can help with:

• Understanding signs of infant botulism
• What to do if your baby consumed ByHeart formula
• How to safely handle recalled products
• Where to find updates and resources, including treatment if needed

Infant Botulism Treatment and Prevention Program

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